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Return Policy

Return Policy
What is the general return policy?
We follow a 7-Day Return Policy. We ask for your complete peace of mind while ordering at our website. If your order has some issue, you can return all items within 7 days of receipt of goods. However, we request you to ensure that the product is completely unused and all the tags, original boxes and other packaging are intact. If you have paid by card then the payment will be reversed. In case of Cash on Delivery as mode of payment, we will issue a cheque in the registered name of the customer.
What is the time limit wherein I can apply for replacement or return of goods?
For any returns, you should notify us within 7 days from receipt of the order and courier these back to us within 10 days from the date of notification.
What should Customer do if a defective Item is received?
An item if found defective, should be brought to our attention by getting in touch with us on or by calling us on +91 98765 98764 within 7 days of receipt of the product.
We will arrange a reverse pickup for the product and ship you the replacement. Please note that replacements are subject to the availability of that particular product in our store or with the vendor. If replacement is not available, you may be allowed to choose a different product from the same brand or we will issue full refund in terms of Store Credits/ Reward Points. This will be determined on case-to-case basis.
I need to return an item, how do I arrange for a pick-up?
You can Contact us on to initiate a return on which you will receive a call explaining the complete process of returning. Wherever and whenever possible we will facilitate the pick-up of the item through designated courier partners. In case, we cannot arrange the pick-up, you can return the item through a third-party courier service and the courier costs will be returned to you.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns such as:
  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Specific categories like innerwear, socks and clothing freebies
  • Defective products that are covered under the manufacturer's warranty
  • Any consumable item which has been opened, unsealed, used or installed
  • Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
  • Fragile items, hygiene related items
In case of Refund, What amount will I get back?
It will be depending on the case of return. If product is damaged on receiving then after verification, we will issue full refund in terms of Store credits or provide full refund as the case may be. But if you choose to return the product for no fault of ours then we will refund partial amount after deducting our fees and processing charges. Please note that refund process may take 10-15 days and the refund amount will be issued via same mode as the payment was made
What is the pickup process?
Once a replacement has been requested, we will schedule the pickup of the originally delivered product. Please ensure that product is unused and is in original condition including all price tags, labels, original packing and invoice. Some important facts are needed to be considered for returning of a product such as
  • We arrange for pickup from most of our customer locations. Please follow the instructions you receive in your email.
  • In case we can't pick up the item from your location, you can ship it back to the Seller. The shipping charges will be reimbursed to you against the original receipt.
    Things to be taken care of while you ship/pack the product are
    • Inclusion of all price tags, labels, original packing and invoice along with the product.
    • Packing of the item safely to ensure lack of damage in transit.
    • Mentioning of the RMA# (Return Merchandise Authorisation No.) on the package so that we can acknowledge your return.
    • Mentioning of the Seller's address as specified in the email notification sent to you.
    • Retaining the original receipt for the courier charges you have paid. This will be required for us to reimburse the shipping charges. Also note down the courier tracking ID for any future reference.
Please note that Refund/replacement will be initiated as soon as Seller receives the product from you.
Can I return part of my order?
Yes, a return can be created at item level. If you have ordered multiple items, you can initiate a return for a partial quantity provided you follow our guidelines for Returns.
What is the maximum time for the refund?
The maximum time could go up to 30 days. Generally, issuing banks take around 10 days to process refunds.
In case of replacements how much time will company take to re-deliver the products?
Depending on the product availability, it will usually take 5-7 business days.
I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
If your clothing item is in like new condition, you may exchange your clothing item for a different size. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
What is the Return Policy applicable to all Rica Products & Waxxo Wax Heaters?
Our shipments go through rigorous quality check processes before they leave the warehouse however, there is a slight possibility that the product could get damaged during shipment. If you have received an item in a damaged/defective condition follow below steps to initiate your replacement of the product:
For Damaged Products during Transit:
  • Call our Customer Support Number +91 9876598764 and intimate us about the damaged shipment as soon as you have opened the Consignment.
  • Click Pictures of the Parcel and the Damaged product and email them at
  • We will share the Pictures with our vendor for them to investigate.This would take 2-3 Working days.
  • Once the vendor is convinced that the product has been damaged during transit, we shall initiate the process of the replacement as per our Replacement Policy.
  • No Refund will be provided on the Damaged Product.We shall only provide Product Replacement.
For Defective Products:
  • STEP 1: Please check if the Waxxo Wax Heater is Heating up to its maximum heating point.
  • STEP 2: Once the Waxxo Wax Heater is heated to the Maximum Heating Point, there is an Auto-Cut function which stops the heating process.
  • STEP 3: When the temperature lowers down below the set the temperature the heater would automatically re-start the heating process.
NOTE:We would not entertain any request to Replace the Heater if it is functioning as per the above 3 Steps.

If the heater is not functioning as per the above Guidelines, then Call our Customer Support Number +91 9876598764 and Drop us an email at to intimate us with 48 Hours of receipt of the Consignment.

The Warranty of heating unit of Waxxo Wax Heater is 6 Months from the Order Delivery Date.
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