We will arrange a reverse pickup for the product and ship you the replacement. Please note that replacements are subject to the availability of that particular product in our store or with the vendor. If replacement is not available, you may be allowed to choose a different product from the same brand or we will issue full refund in terms of Store Credits/ Reward Points. This will be determined on case-to-case basis.
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it
- Specific categories like innerwear, socks and clothing freebies
- Defective products that are covered under the manufacturer's warranty
- Any consumable item which has been opened, unsealed, used or installed
- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
- Fragile items, hygiene related items
- We arrange for pickup from most of our customer locations. Please follow the instructions you receive in your email.
- In case we can't pick up the item from your location, you can ship it back to the Seller. The shipping charges will be reimbursed to you against the original receipt.
Things to be taken care of while you ship/pack the product are
- Inclusion of all price tags, labels, original packing and invoice along with the product.
- Packing of the item safely to ensure lack of damage in transit.
- Mentioning of the RMA# (Return Merchandise Authorisation No.) on the package so that we can acknowledge your return.
- Mentioning of the Seller's address as specified in the email notification sent to you.
- Retaining the original receipt for the courier charges you have paid. This will be required for us to reimburse the shipping charges. Also note down the courier tracking ID for any future reference.
For Damaged Products during Transit:
- Call our Customer Support Number +91 9876598764 and intimate us about the damaged shipment as soon as you have opened the Consignment.
- Click Pictures of the Parcel and the Damaged product and email them at Support@LovelyLifestyle.com.
- We will share the Pictures with our vendor for them to investigate.This would take 2-3 Working days.
- Once the vendor is convinced that the product has been damaged during transit, we shall initiate the process of the replacement as per our Replacement Policy.
- No Refund will be provided on the Damaged Product.We shall only provide Product Replacement.
- STEP 1: Please check if the Waxxo Wax Heater is Heating up to its maximum heating point.
- STEP 2: Once the Waxxo Wax Heater is heated to the Maximum Heating Point, there is an Auto-Cut function which stops the heating process.
- STEP 3: When the temperature lowers down below the set the temperature the heater would automatically re-start the heating process.
If the heater is not functioning as per the above Guidelines, then Call our Customer Support Number +91 9876598764 and Drop us an email at Support@LovelyLifestyle.com to intimate us with 48 Hours of receipt of the Consignment.
The Warranty of heating unit of Waxxo Wax Heater is 6 Months from the Order Delivery Date.